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Privacy Policy
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- Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, and otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website, or app?
When signing up for emails or offers on our site, you may be asked to enter your name, email address, phone number, or other details, as appropriate, to help optimize your experience.
When do we collect information?
We collect information from you when you subscribe to a newsletter, engage in a chat session, or enter information on our site.
How do we use your information?
We may use the information we collect from you when you sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to enable us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better serve you when responding to your customer service requests.
- To send periodic emails regarding other ITR products and services.
- To follow up with you after correspondence (live chat, email, or phone inquiries).
- Customer Care will receive notification by email or phone with a request from a client to delete their PII data. Once the request has been received, ITR will internally notify all relevant parties of the request, and all internal parties will cease using that client’s personal data.
- An email is sent to the client to confirm that the process of removing their information from all databases (internal and third party) in which it is stored has begun.
- Customer Care will notify our IT department of the request, and, together, the two departments will locate all of the client’s in-house PII data.
- The following internal databases will be searched: CRMs, ITR website, and accounting software.
- PII data for said client will be deleted permanently upon identification. Retrieval of that information will be impossible. A request to delete PII is final and not reversible.
- ITR can provide records of the deletion via logs upon request.
- Our IT department will notify our third-party vendors of the information that must be deleted from their databases. Third-party vendors are required to confirm the deletion of PII information in order to authenticate its successful removal from their systems per the client’s request. Due to the agreements in place between ITR and its third-party vendors, which include a clause affirming GDPR compliance, written communication will suffice for this purpose.
- Once the process is completed, an email is sent to the client confirming the removal of all PII data from the location(s) the data was stored.
- All ITR employees will be required to complete a GDPR course annually via ITR’s Learning Management System so that they will stay educated on the proper policy.
- Understand and save users’ preferences for future visits.
- Google Analytics keeps track of a user as they browse.
- Adaptive Images is an image-resizing plugin for responsive images. The cookie keeps track of screen resolution and expires after session close.
- Drupal uses a cookie to store whether the user is using JS or not (most likely to save on load times if not). This expires on session close.
- Twitter gathers information from our widget in the footer. Information on that can be found here: https://twitter.com/en/privacy
- Freshdesk chat privacy policy – https://www.freshworks.com/privacy/
- Freshdesk GDPR compliance – https://freshdesk.com/gdpr
- Users can visit our site anonymously.
- Once this privacy policy is created, we will add a link to it on our home page or, at a minimum, on the first significant page after entering our website.
- Our Privacy Policy link includes the word “Privacy” and can easily be found on the page specified above.
- You will be notified of any Privacy Policy changes on our Privacy Policy page.
- We will notify you via email within 7 business days.
- We will notify the users via in-site notification within 7 business days.
- We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute noncompliance by data processors.
- Send information and respond to inquiries and/or other requests or questions.
- Market to our mailing list or continue to send emails to our clients after they opt in.
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services, if used, for compliance.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe via a link at the bottom of each email.
- Follow the instructions at the bottom of each email to be removed from that mailing list.